The 6 C's

Supporting a person with kindness, consideration, dignity and respect is called ...

• Courage

• Compassion

• Commitment

• Competence

Answer explanation

Compassion in care involves being able to feel for someone, to understand them and their situation.

Compassion provides a sense to patients that their condition and concerns are being heard, recognized and acted upon

Compassionate care can be demonstrated through:

- Showing empathy

- Treating service users with respect and dignity

Dedication to providing person-centred care and support, to improve the experience of individuals, is showing ...

• Courage

• Compassion

• Commitment

• Competence

Answer explanation

To show commitment in health care, staff need to be dedicated to providing good quality support and care.

It also involves understanding your role as a worker

Commitment can be demonstrated through:

- Professionalism: Being punctual, respecting service users and work colleagues, abiding by policies and procedures

- Putting the service user first: Ensuring you provide good quality care at all times (Person centred care)

- Teamwork : Being prepared to work in a team collaboratively

- Being motivated: Keeping yourself, work colleagues and service users motivated will show you are committed to the overall challenges and demands  of the job

Dedication - Being willing to spend time and energy  both at work and through study to provide the best possible care

Having someone’s best interest at heart and consistently doing what you can to improve their health and well being is showing ...

• Care

• Courage

• Commitment

• Competence

Answer explanation

Care is concerned with having someone’s best interest at heart and doing what you can to improve their health and well being.

By fulfilling the special needs and requirements that are unique to each service user, will improve quality of life 

Listening carefully, and being able to speak and act in a way the person understands, involves which of the following 6 C's?

• Care

• Courage

• Communication

• Competence

Answer explanation

Good communication develops your knowledge and understanding about individuals and the part played by other workers.

It helps to ensure that each person's views are valued and taken into account.

Successful two-way communication is crucial in identifying the care and support needs of individuals.

It it essential for effective working between carers and other workers who are part of the team providing care.

Understanding what someone needs, and having the knowledge and skills to provide high-quality care and support, shows ...

• Commitment

• Courage

• Compassion

• Competence

Answer explanation

Competence is about doing something well.

In health care it involves understanding what the service user needs and to have the knowledge and skills to provide it.

It concerns taking responsibility for one's own development including:

- Keeping up to date with training, policies and procedures

- Gaining new knowledge and skills to deliver best quality care 

Doing the right thing for users of services, and speaking up when they are at risk involves ...

• Commitment

• Courage

• Compassion

• Competence

Answer explanation

Courage in healthcare is concerned with:

- Speaking out if feel something is not right e.g. challenging discriminatory behaviour that does not uphold the rights of individuals

- Challenging situations that do not promote the wellbeing of individuals 

- Admitting to mistakes and taking on board advice given

Facing difficulties and trying new things

Reflect on a task that you have participated in with a service user since last session. How did you embed the 6 C's in your practice?