Closing reasons

Choose the correct closing reason. The customer says: "Take me out of your call list. I don't want to be bothered any more."

• Client needs no Sales assistance

• Booked with another agent from OUR Company

• Client asked not to be contacted again

• The customer got upset with us.

Choose the correct closing reason. "The customer states that due to certain circumstances he canceled the trip."

• Client needs no Sales assistance

• Canceled Trip

• Client asked not to be contacted again

• Purchased Elsewhere

Choose the correct closing reason. "I'm not interested in this flight any more" / "I'm all set, sorry" / "General Questions."

• Client needs no Sales assistance

• Booked with another agent from OUR Company

• Competitor has a better contract

• Purchased Elsewhere

Choose the correct description for "Alternative" closing reason.

• Applies only to cases when the client has purchased the tickets with another agent from our Company.

• Booked with another agent from OUR Company.

• Failed Bookings.

• There is a processing Lead under the same customer.

Choose the correct closing reason. The customer confirms that this is a wrong number / He intended to call a different company / An invalid number.

• Client needs no Sales assistance

• Booked with another agent from OUR Company

• Client asked not to be contacted again

• Invalid/Wrong Number/Spam

Choose the correct description for "Competitor has a better contract" closing reason.

• Applies only to cases when the client has purchased the tickets with another agent from our Company.

• These are the requests, where clients found lower prices Online and we are not able to match them.

• All the leads created to process an alternative; Failed Bookings

• There is a processing Lead under the same customer.

Conditions for Proper Follow Up Done (No Answer).

• The agent never reached the client and there is no email in the lead.

• These are the requests, where clients found lower prices Online and we are not able to match them.

• All the leads created to process an alternative; Failed Bookings

• The client responded to the 1st call, confirmed the flight request, but no answer after initial call. (the agent pursue the FU rules.)

Identify the correct situation for "Travel dates passed" closing reason.

• The flight request travel dates passed.

• The flight that the customer forgot about it.

• The flight request travel dates are for the low season.

• The flight request travel dates are not yet established.

Identify the correct situation for "Transfer (Customer Care/Exchange/Schedule Change/Sales agent)."

• If ​customer wants to make ​any changes in the future reservation​.

• ​If ​customer has ​verification​ related​ questions.

• If ​customer asks to be transferred directly to the airline .

• If the customer needs to call and chat with someone.

Choose the correct description for "Booked with another agent from OUR Company closing reason."

• Applies only to cases when the client has purchased the tickets with another agent from our Company.

• These are the requests, where clients found lower prices Online and we are not able to match them.

• All the leads created to process an alternative; Failed Bookings.

• Applies only to cases when the client says, that already purchased his/her tickets elsewhere.