group 17 final
University
•20 Qs
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group 17 final
Quiz
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Other
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University
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Practice Problem
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Easy
minas samy
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20 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
يمكن للموظف تعديل تفاصيل الحالة بعدما تم الضغط على " ارسال الحالة " ؟
خطأ
صح
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
1. عند تسجيل متعامل جديد يتم اختيار اللغه المفضله " الانجليزية " تلقائيا " من النظام ؟
صح
خطأ
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
يجب على الموظف تحديث عنوان الحالة عن انشاء حالة جديده تطابق وصف الحالة
صح
خطأ
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
يجب قول الافتتاحية للمتصل في او ....................... ثواني من المكالمة
9
7
5
3
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
يمكن وضع المتعامل على الانتطار لمدة ........... دقائق منفصلة
2
4
6
8
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
رقم الحاله يظهر تلقائيا في النظام عند تسجيل الحاله
صح
خطأ
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
يمكن للموظف اضافة ملاحظات في جميع انواع واوضاع الحالات
صح
خطا
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