MOA Practice Problems (from practice test)

A patient presents to the medical office stating the following: “I was previously seen for a physical exam and the EOB I received contained an error regarding my medical coverage. The doctor ordered blood screening for hypercholesterolemia, and I’m out of my blood pressure meds.”  Which of the following questions should the medical office assistant ask the patient first?

• Were you referred by a physician?

• Which insurance carrier do you have?

• What form of payment will you be using?

• Would you like to see the physician today?

The medical office assistant receives a call during the physician’s lunch hour from a patient suffering shortness of breath. Which of the following actions should the medical office assistant take?

• Tell the patient to try to catch her breath and explain her symptoms.

• Place the patient on hold and try to reach the physician.

• Refer the patient to the nearest emergency room.

• Tell the patient to come into the office as soon as possible.

The medical office assistant aligns all parts of a business letter at the left margin.  This is an example of which of the following letter formats?

• Simplified letter style

• Full block style

• Modified block style

• Semi block style

When managing multiple incoming calls, the medical office assistant should handle which of the following calls first?

• A patient calling to schedule a follow-up visit for uncontrolled pain after hip surgery.

• A patient calling to cancel today’s appointment for a needle biopsy of a breast mass.

• A lawyer with a subpoena asking for patient information

• A neurologist seeing a patient on a consult.

The medical office assistant mistakenly opens an item of incoming mail marked “personal” addressed to the physician.  Which of the following actions should the medical office assistant take?

• Write “return to sender” on the outside of the envelope and initial.

• Reseal the envelope with clear tape.

• Write “opened in error” on the outside of the envelope and initial.

• Check the contents for sensitivity and deliver directly to the physician.

Which of the following pieces of information should be included when taking a routine telephone message? (Select the three (3) correct answers.)

• The name of the person calling

• The caller’s return telephone number

• The date and time of the call

• The caller’s billing address

When composing a business letter, how should the medical office assistant properly indicate copies of the letter are being sent to others?

• List the names below the sender’s name.

• Enter “Encl” followed by the names.

• Enter “Re” followed by the names.

• Enter “cc” followed by the names.

Which of the following software automates many of the administrative and financial tasks in a medical office?

• Spreadsheet

• Practice management

• Accounting

• Database

When retrieving a patient’s health history, which section of the EMR should the medical office assistant look in?

• Demographics

• Appointment and Scheduling

• Electronic Transactions

• Benefits and Eligibility

EMR software has the advantage of

• limiting access to one authorized facility at a time.

• being able to generate a superbill while simultaneously charting.

• posting lab results immediately.

• selecting the best medication for a patient based on previously recorded interactions.