Service Design
Authored by Philip Mumgaard
Education, Other
University
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11 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
HVAD HAR ET SERVICE BLUEPRINT FOKUS PÅ?
Fokus på kundens købssituation
Fokus på backstage og frontstage processer
Fokus på kundens touchpoints med virksomheden
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Hvor mange typer servicebeviser har vi talt om i undervisningen?
4
3
2
3.
OPEN ENDED QUESTION
3 mins • 1 pt
FORKLAR THE ZERO MOMENT OF TRUTH.
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OFF
4.
OPEN ENDED QUESTION
3 mins • Ungraded
FORKLAR BEGREBET "THE MOMENT OF TRUTH". - SANDHEDENS ØJEBLIK.
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OFF
5.
OPEN ENDED QUESTION
3 mins • 1 pt
BESKRIV, MED DINE EGNE ORD, FORSKELLEN PÅ SERVICE OG OPLEVELSER.
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OFF
6.
DRAW QUESTION
3 mins • 1 pt
Tegn Double Diamond med dertilhørende begreber.
7.
MULTIPLE SELECT QUESTION
3 mins • Ungraded
HVAD ER FORSKELLEN PÅ FRONTSTAGE OG BACKSTAGE?
Frontstage: Domineres af virksomheden.
Backstage: Domineres af kunden.
Frontstage: Domineres af kunden.
Backstage: Domineres af virksomheden.
Frontstage: Domineres af kunden og virksomheden
Backstage: Domineres af virksomheden.
Der er ingen forskel på backstage og frontstage
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