Communication Skills

The transmission of messages or signals through unspoken gestures such as eye contact, facial expressions, etc.

• verbal communication

• sender

• nonverbal communication

Involves checking with the speaker on what she/he meant and resolving any confusion.

• clarification

• communication

• communication barriers

A two-way process in which information is revealed or exchanged with another person or group.

• receiver

• active listening

• communication

A form of verbal communication that includes writing and reading.

• written communication

• nonverbal communication

• sender

Giving your full attention to the speaker, using all senses to listen, and showing the speaker you are listening by giving eye contact, smiling, and/or nodding.

• active listening

• verbal communication

• clarification

When the message is transmitted through spoken words.

• active listening

• verbal communication

• nonverbal communication

Good communication leads to conflicts, low morale, frustration, misunderstandings, and productivity problems.

• True

• False

For effective communication to occur, you can’t be afraid to admit you didn’t understand someone.

• True

• False

How would someone feel if you turned away from them while they were talking to you?

• Confused
• Sad
• Annoyed
• All of the above

To communicate well, you must be able to...

• express yourself clearly.
• stick to your point.
• speak clearly.
• All answers are correct.