Complaint letter

We write complaint letters in order to...

• vent our frustrations and feel better

• change a situation for the better

• calm ourselves down

• state our displeasure

Complaint letter is usually written with the expectation that ...

• corrective action will be taken

• we will be given special treatment

• full refund is ensured

• our feedback will make them better

These are the causes for which complaint letter is drafted.

• problem with the seller, pricing, packing, transport, terms and condition,faulty insurance

• problem with delivered goods, pricing, packing, transport, terms and condition,faulty insurance

• problem with delivered goods, quality of item, pricing, packing, transport, condition, faulty insurance

• problem with delivered goods, pricing, salesperson, packaging, transport, terms and condition

What is the tone used in Complaint Letter?

• Happy and polite

• Friendly and warm

• Polite and formal

• Cool and polite

How many words do you need to write for a Complaint Letter?

• 100

• 80

• 50

• 150

In your opinion, what does a complaint letter NOT do for you?

• Get you a refund

• Exchange your item

• Get a form of compensation (voucher)

• Get someone fired

A complaint letter MUST have a proposed solution .

• true

• false

What should be the content of the third paragraph ?

• Used to explain what the writer wants to do about the situation

• To explain what the complaint is about

• gives details about what is wrong with the product

You may begin a complaint letter with

• Hello sir

• Dear Mrs / Mr

• Dear Sir/Madam

What type of letter is the complaint letter?

• Formal letter

• Informal letter