
Complaint letter
Authored by Adam Talib
English
University
Used 15+ times

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12 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
We write complaint letters in order to...
vent our frustrations and feel better
change a situation for the better
calm ourselves down
state our displeasure
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Complaint letter is usually written with the expectation that ...
corrective action will be taken
we will be given special treatment
full refund is ensured
our feedback will make them better
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
These are the causes for which complaint letter is drafted.
problem with the seller, pricing, packing, transport, terms and condition,faulty insurance
problem with delivered goods, pricing, packing, transport, terms and condition,faulty insurance
problem with delivered goods, quality of item, pricing, packing, transport, condition, faulty insurance
problem with delivered goods, pricing, salesperson, packaging, transport, terms and condition
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the tone used in Complaint Letter?
Happy and polite
Friendly and warm
Polite and formal
Cool and polite
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many words do you need to write for a Complaint Letter?
100
80
50
150
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In your opinion, what does a complaint letter NOT do for you?
Get you a refund
Exchange your item
Get a form of compensation (voucher)
Get someone fired
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A complaint letter MUST have a proposed solution .
true
false
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