Motivation

_____ is the set of forces that energize, direct, and sustain behavior.

• MOTIVATION

• b. Expectancy

• Empowerment

• Socialization

Which of the following statements regarding internal forces of motivation is true?

• They are more important to understand than external forces of motivation

• They are less important to understand than external forces of motivatio

• They are as important as external forces of motivation

• They are seldom recognized by managers

Which of the following is NOT a “pull” force of motivation

• availability of training

• performance-level goals

• rewards and compensation

• pressure for high levels of output

Which of the following is NOT an internal motivational force?

• goals

• needs

• Attitudes

• Feeback

According to your textbook, all of the following EXCEPT _____ can be used to form

a useful framework for analyzing the sources of motivation in the workplace.

• the characteristics of the job

• the characteristics of the individual

• the characteristics of theSituation

• the characteristics of the business environment

_____ focus on the needs a person is trying to satisfy and the features of the work

environment that seem to satisfy those needs.

• Process Theories

• Content Theories

• Situational theories

• Motivational theories

To begin motivating an apathetic associate, a manager informally questions her about

her satisfaction with her job’s ability to provide safety, social interaction, self-respect,

and opportunities for growth. What theory of motivation is this manager most likely

trying to apply in working with the associate?

• Maslow’s need hierarchy

• Vroom’s expectancy theory

• Herzberg’s two-factor theory

• McClelland’s acquired needs theor

Maslow’s hierarchy of needs includes all of the following categories EXCEPT _____

• safety

• relatedness

• physiological

• self actualization

McClelland’s acquired needs theory asserts that managers who work with high need

achievers typically should NOT _____

• expect them to take extreme risks

• assign moderately difficult tasks to them

• provide specific feedback on their performance

• assume they will take personal responsibility for their actions

According to Frederick Herzberg, _____ are elements associated with conditions

surrounding the job

• hygiene factors

• motivating factors

• economic factors

• environmental factors