Chapter 14 Teamwork and Leadership

a group of people from one department or area working together

• leadership style

• functional team

• team planning

• self-directed

a kind of team that is responsible for choosing its own goals

• leadership style

• functional team

• team planning

• self-directed

how a person behaves when in charge of otheremployees

• leadership style

• functional team

• team planning

• self-directed

setting goals, assigning roles, and communicating regularly as a group

• leadership style

• functional team

• team planning

• self-directed

leader who coordinates team tasks

• parliamentary procedure

• facilitator

• cross-functional team

• total quality management (TQM)

set of rules for running formal meetings smoothly

• parliamentary procedure

• facilitator

• cross-functional team

• total quality management (TQM)

a theory of management that seeks to improve

product quality and customer satisfaction

• parliamentary procedure

• facilitator

• cross-functional team

• total quality management (TQM)

a group of people from different departments or areas working together

• parliamentary procedure

• facilitator

• cross-functional team

• total quality management (TQM)

One benefit of teamwork for workers is _______ .

• less responsibility.

• higher pay.

• greater job satisfaction.

• less training is needed

Team members should remember to match tasks to individual abilities when

• setting goals.

• assigning roles.

• communicating.

• assessing progress.