Meet and Greet (30/03/22)

4. Give one example of how positive body language will effect customers

• It will make them feel valued

• It will give you a bad reputation

• Clients might not come back

Give one example of how negative body language will effect customers

• Will give the customer a good experience

• Will make the customer feel valued

• Gives a poor impression of the company

State one reason why it is important to understand the body language of customers

• To identify buying signals

• To judge interest

• It isn't that important

• Just in case they want to speak to you

Give THREE examples of what you should do when meeting a travel and tourism customer.

• Make good eye contact

• Ignore the customer

• Smile

• Positive facial expression

Give one example of what you should do when meeting a travel and tourism customer.

• In a professional manner with open body language

• Ignore them

• Telling them to get over it.

Give two ways that would help you recognise and remember customers and their names.

• Writing it down

• just remembering it

• By features such as make-up

• Pretend that you know it

Give three positive ways to ensure a customer remembers you

• Attitude

• Appearance

• Manners

• Frown at them

State one way to provide a good service for a business traveller

Communicate by telephone, text or e-mail

• Give them lots of paper work

• Not communicate with them

• Communicate by telephone

• Communicate via email

State one way to provide a good service to a young family

• Open doors

• Provide a play area for the children

• Ignore them, someone else will deal with them

• Pretend your're doing something else.

State one way to provide a good service to an elderly couple

• Make them stand

• Speak really fast

• Provide Seating

• Speak clearly