Ch. 8 and 9 Readings

The power of the coin-toss strategy in terms of decision-making is that it may:

• make the decision quickly.

• help you defend the decision.

• make the decision easy.

• help you discover your true feelings.

Problem-solving is defined as:

• the process depicted in decision trees.

• the process depicted in freewriting.

• the process of deciding among various alternatives.

• the mental activity involved in generating a set of alternative courses of action to enhance decision-making.

If you approach a decision in the spirit of ‘trial and error', you recognize that what you do is often

• reversible.

• irreversible.

• permanent.

• temporary.

TRUE/FALSE: Every decision should start with a consideration of what our short-and long-term goals are.

• True

• False

TRUE/FALSE: An analogy is a comparison between concepts or objects that are alike in most respects.

• True

• False

In which stage of a group's evolution do group members try to determine how the group will work and which role

each person will play?

• Adjourning

• Performing

• Norming

• Forming

To show someone that you are listening, you should

• refrain from using conversational markers.

• use conversational markers.

• refrain from making eye contact.

• avoid nodding your head.

What term is defined as knowledge and understanding about other ethnic groups, cultures, and minority groups?

• IQ

• Emotional intelligence

• Cultural competence

• Diversity training

What term is defined as behaviour directed towards individuals on the basis of their membership in a particular

group?

• Culture

• Prejudice

• Discrimination

• Ethnicity

TRUE/FALSE: IQ is a better predictor of success in life than EQ.

• True

• False