Evidence

What is the difference between an Intangible good vs. a Digital good?

• There is no difference between an Intangible good or Digital good

• Digital goods are pre-existing digital items that can be shared; Intangible items are custom-make items

• Digital goods are pre-existing item in a digital format that require digital delivery; Intangible goods are services, website access, post-purchase created digital items

• No difference at all, it doesn't make any sense

A seller may include established documentation or processes to prove that the buyer received the goods or services, or benefited from the transaction.

• True

• Neither

• False

• Maybe

The evidence provided must tie to the PayPal buyer via things like username or player profile.

• True

• Nadah

• False

• None of the choices

Examples of compelling evidence include: Please select all that apply.

• Electronic delivery confirmation receipt

• Digital item use or sales logs

• Contract or order details

• Transaction ID

Why is Compelling Evidence Important?

• We want to do what's right for both buyers and sellers

• It's in our interest to use appropriate evidence in decision making to avoid external chargebacks

• Customers need us to consider more than shipping details for intangibles and service purchases

• Understanding effective decision making will help judgements be more consistent and well documented

In which SOL can you find this information? Our online Resolution Centre is where you can go to resolve issues with a buyer or seller. The Resolution Centre also offers important tips for buying and selling more safely.

• SOL4482

• SOL6549

• SOL8013

• SOL6592

is the maximum timeframe given to a seller to respond to a claim. Failure to respond will result to the claim closing in buyer's favor.

after the payment is sent is the maximum time allowed for a transaction to be disputed via PayPal.

is the maximum time given to both parties to resolve their issue during the inquiry Phase. If an amicable resolution cannot be met, they have an option to escalate the case to a claim and PayPal will decide the outcome of their case.

Which one is not included in the Decision Making Model Framework (4D's)

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