Business Processes - Lesson 3 - IT Systems and Platforms

Which one of the following software applications would be the best way to send a design drawing to various manufacturers to get a quotation?

• An electronic mail system

• A computer aided design package (CAD)

• A desktop publishing suite

• A financial projection package

Answer explanation

Focus on the wording.... the questions asks which would be the best way to 'SEND' a design drawing.

What is the primary purpose of a document management system?

• It allows users to create new documents

• It allows controlled access to documents

• It allows users to edit documents

• It allows reduction in office printing costs

Which one of the following refers to a system designed to track and manage all contact with those who purchase goods and services from a business?

• Employee management system

• Production management system

• Customer information system

• Customer relationship management system

Which one of the following refers to a system designed to ensure that a production line does not run out of component parts unexpectedly?

• A stock control system

• A financial reporting system

• A management information system

• A customer relationship management system

Which statement is NOT a description of lean production?

• Originally invented by Japanese car manufacturers

• A systematic method for minimising waste while maintaining productivity

• High volume production conducted in stages (aka a ‘production line’)

• Minimise any activities that do not add value to the end customer

Which statement is NOT a description of batch production flow?

• An example is a baker who produces a small range of bread products

• Makes intensive use of robotics

• Also called ‘process production’

• A single type of product is made at one time

Answer explanation

Whilst you can automate the handling of some materials in a Batch production system, you would not make extensive use of robotics because you frequently change the product being produced.

What is cross-functional software?

• Software that works on multiple platforms

• Software that has multiple uses across a business

• Software that is used by one person

• Software that has a singular purpose within a business

If one category is cross-functional, what is the other category of software?

• Non-functional

• Windows software

• Single purpose

• Disciplined software

Which two are generally true of an 'office suite'?

• Each application is acquired individually

• Applications are designed to operate in isolation

• Each application is designed to interact with the others

• Applications have a consistent User Interface

Which category is "Outlook" and example of?

• Office suite

• Messaging system

• Document management system

• Operating system