Vouchers & Gift Cards

Which statements apply to promotional vouchers?

• They can be absolute or relative

• They are always valid for all shops

• They have no expiration date

• Only 1 promotional voucher can be used per order

Gift cards are basically equivalent to cash.

• True

• False

How do we refund a gift card in case of a return?

• It is transferred to the customer's bank account

• It is transferred to the customer's Zalando account

When does an absolute promotional voucher become invalid?

• When the order is partially returned

• When the order is partially returned and the amount falls beneath the MOV

• The order is partially returned and the amount falls beneath the voucher value

With which payment method can we retroactively apply a gift card to an order?

• PayPal

• Cash on Delivery

• Prepayment

• Creditcard

We can retroactively apply a promotional voucher up to 3 weeks after the order has been placed

• True

• False

When can we retroactively apply a promotional voucher?

• As soon as the order is placed

• As soon as the order is packed

• As soon as the order is shipped

• As soon as the order is delivered

Ivana wants us to retroactively apply a promotional voucher to her order, but the status of her order is 'initial'. What do we do?

• Set the case to follow up

• Ask Ivana to contact us when she gets her order

Ana paid a part of her order with a gift card (10 EUR) and the other 10 EUR with a bank transfer. She returns an item worth 4 EUR. How is it reimbursed?

• She will get 4 EUR transferred back to her bank account

• She will get 2 EUR transferred back to her bank account and 2 EUR back to her Zalando account

• She will get 4 EUR transferred back to her Zalando account as credit

Lea has a 50 EUR order with a 10% discount (valid for all items). She returns a 10 EUR item. Calculate the new discount.

• The discount doesn't change. It is still 5 EUR

• The discount is still valid for the kept items and is now 4 EUR

• The discount isn't valid any more because of the return