CBI Test

We select and recruit candidate based on:

• Skills, Experience or Ability to perform the job

• Gender

• Nationality

• Age

Interviewer should demonstrate positive body language to make the candidate feels comfortable.

• False

• True

Interviewer should arrive thirty minutes early for the candidate.

• False

• True

Interviewer should ask questions related to race & religion.

• False

• True

Interviewer should walk candidate to the door after the interview session.

• False

• True

What is a competency-based interview?

• An interview intended to obtain information about the most competent way to complete a specific type of work.

• An interview where the candidate is asked to describe specific situations they have been in in their response, and then explain how they handled those situations.

• An interview with various tests to determine what the applicant is best at.

• An interview where a group of people interviews a single candidate.

Why use competency-based interviews?

• It helps to determine how the candidate will handle specific situations.

• It gives information on the candidate's work style.

• It helps to determine how they will react under pressure.

• All these answers are correct.

What Competencies do Recruiters look for in the call center representative position?

• Communication

• Decision Making

• Commercial Awareness

• Professional Development