Payment & delivery issue & order inquiries

What will happen if the business or the consignee confirmed that there is a fake update and there is an available attempt left?

(Choose all the correct answers)

• The order will be returned to the business

• We will create a ticket for the Delivery Experience team

• The order will take another trial within 24 hours

• We will create a ticket to the Investigation team

The consignee complains because the star refused go to her address, we should.......

• Send the case to the delivery experience team

• Send the case to the Investigation team

• Send the case to the hub

• Send the case to the onboarding team

The fake update SLA is -------------

• 48 working hours

• 24 working hours

• 72 working hours

• 42 working hours

The Star behaviour SLA is -------------

• 48 working hours

• 24 working hours

• 72 working hours

• 42 working hours

What will happen if the business or the consignee confirmed that there is a fake update and there is no available attempt left?

(Choose all the correct answers)

• The order will be returned to the business

• We will create a ticket for the Delivery Experience team

• The order will take another trial within 24 hours

• We will create a ticket to the Ihub to restart the order

We can reschedule the order from our side if the order status is .......

• out for delivery

• Route assign

• Received at warehouse

• in transit

The business can request changing the amount transfer day at any time.....

• True

• False

Bosta deducts ...... on (Next day cash out)

• 1%

• 1.5%

• 2%

• .5%

If the business account is deactivated because of a negative amount, this amount should be paid through: .........

(Choose all the correct answers)

• Bank transfer

• Fawry

• Bosta.co

• Pick up order

Business (Smart) wants to change order (3000423) type to be exchange after giving it to us ...............

• Send ticket to the hub

• Inform the business that we can not change order type, and he can create CRP order if he needs

• Inform business that he can change it from his dashboard