CRE 2 Quiz 1

Give examples of 2 signs of conflict.

• People speak bad about each other.

• People have poor communication.

• People ignore each other.

• People have different goals

Give examples of 2 signs of conflict.

• People have poor teamwork.

• People form "gangs".

• People don't cooperate with each other.

• People are not sure of their roles and duties.

Which of the following are examples of 2 causes of conflict?

• People threaten each other.

• People have different goals.

• People have poor teamwork.

• People are concerned about the rewards.

What is the meaning of "open conflict"?

• Possible causes of conflict become actual problems.

• Conflict is solved but may become a conflict again.

• Possible causes exist, but people are not sensitive to it.

• Real conflict exists and signs of conflict can be seen.

Which of the following are 2 examples of reference documents to use during negotiation?

• work schedules

• documentary evidence

• policies and procedures

• notice and memorandum

What are the 2 types of negotiation styles?

Answer explanation

Positional negotiation - one party wins, one party loses.

Integrative negotiation - both parties win.

What is one possible result of "positional negotiation"?

• One party wins, one party loses.

• Both parties win.

What is one possible result of "integrative negotiation"?

• One party wins, one party loses.

• Both parties win.

Conflict is when people ________ about something.

Identify the common types of conflict at the workplace.

• People are working from home.

• Different working styles

• People have different ideas.

• Unclear instructions

• Personality clashes