12. Quality management
Authored by Luis Dumani
Professional Development, Instructional Technology
University
Used 17+ times
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11 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
ISO is based on eight principles. Which of the following is not one of them?
Customer focus
Climate change
process approach
involvement of people
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
The overall aim of ISO 9000 is to make an organization more competitive?
True
False
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
ISO 9000 is obligatory to apply to the organization!
False
True
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
ISO 9000 and Total Quality Management are compatible and complementary.
True
False
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
In order for an organization to become an ISO 9000 registrar, it must be approved by another accredited institution.
True
False
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Total Quality tools: A Cause and Effect Diagram?
Matrix of variables
Ishikawa fishbone
SWOT analysis
True or false list
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What is a check sheet?
a list of causes of problems
80/20 relations
list of problems
a tool that facilitates collection of relevant data
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