12. Quality management

ISO is based on eight principles. Which of the following is not one of them?

• Customer focus

• Climate change

• process approach

• involvement of people

The overall aim of ISO 9000 is to make an organization more competitive?

• True

• False

ISO 9000 is obligatory to apply to the organization!

• False

• True

ISO 9000 and Total Quality Management are compatible and complementary.

• True

• False

In order for an organization to become an ISO 9000 registrar, it must be approved by another accredited institution.

• True

• False

Total Quality tools: A Cause and Effect Diagram?

• Matrix of variables

• Ishikawa fishbone

• SWOT analysis

• True or false list

What is a check sheet?

• a list of causes of problems

• 80/20 relations

• list of problems

• a tool that facilitates collection of relevant data

Pareto Chart separates important from trivial issues?

• False

• True

Example of an histrogram?

• 
• 
• 
• All of them

Stratification is a tool used to investigate the cause of a problem

• False

• True