Business Etiquette

True or False: Having Business Etiquette shows respect and helps differentiate you from others in a competitive situation.

• True

• False

True or False: Phone Etiquette is an important type of Business Etiquette.

• True

• False

Business Etiquette...

• Modifies distracting behaviors and develops admired conduct

• Honors commitment to excellence and quality

• Enables you to be confident in a variety of settings with a variety of people

• All of the above

For meeting Etiquette which one of these would be ok to do?

• Use swear words and vulgar references just now and then

• Leave your cell phone on because you are expecting and emergency call.

• Be on time

• Sit with poor posture

The rules of good workplace manners

For example: Listening without interrupting the speaker.

• Manners

• Business Etiquette

• Ethics

• Code

A professional email requires which of the following? (check all that apply)

• Signature

• A lengthy body paragraph

• Greeting

• A subject line

• ALL CAPS

What is true about social media in regards to business etiquette?

• Employers can and will look up your social media profiles

• What you post on social media can effect whether you are hired for a position or let go from a position

• You should never post anything incriminating or inappropriate

• All of the above

_____________ is the most common form of communication for most businesses today

• Letters

• Texting

• Email

• Twitter

Which of the following is NOT a basic communication skill?

• Speaking

• Texting

• Listening

• Writing

True or False: How we sit, stand, and use facial expressions all send nonverbal messages.

• True

• False