CS Recap 2

CS Recap 2

Professional Development

5 Qs

quiz-placeholder

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CS Recap 2

CS Recap 2

Assessment

Quiz

Business, Life Skills, Fun

Professional Development

Practice Problem

Medium

Created by

Fady Elhossan

Used 5+ times

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5 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Excellence in customer service is the single most important factor in determining the future success or failure of your organization?

True

False

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If you resolve a complaint on the spot ........% will do business again?

92

90

95

87

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The big reason for the customer to leave the product or the services is

Rude way form the CSR

High prices

The quality

integrity

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What customer seeks most?

Helpfulness

Effective complaint handling skills

Listening skills

Good product knowledge

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

One of an aspects that effects on the market:

Bad food

Wake up early

Childhood

International crises