F/B104- Receive and Handle Guest Concerns Quiz 2
Authored by Jim Jim
Special Education, Specialty
11th - 12th Grade
Used 3+ times
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15 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the main issue about?
Customer: "Why can't I get Jollibee Fried Chicken here?`'
Waiter: "Sir, this is McDonalds!"
Customer has a stomach ache.
Customer don't wanna go outside to go to Jollibee next door.
Customer doesn't like fried chicken at all.
Customer is a Karen.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the main complaint about?
Guest said "I am hungry and waiting for my food for an hour now?`'
delayed food delivery
delayed serving of service water
guest has no money to pay
guest is VIP
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the main issue about?
Guest said "I won't give you tip!`'
Your service is below standard.
Your service meets the standard.
You are accommodating to the customer.
Customer is happy.
4.
FILL IN THE BLANKS QUESTION
30 sec • 1 pt
Answer with either HAPPY or NOT HAPPY:
Guest said "I won't give you tip!`'
(a)
5.
FILL IN THE BLANKS QUESTION
30 sec • 1 pt
Answer with either HAPPY or NOT HAPPY:
Guest said "I wanna talk to the manager!`'
(a)
6.
FILL IN THE BLANKS QUESTION
30 sec • 1 pt
Answer with either HAPPY or NOT HAPPY:
Guest said "This Seafood Bisque tastes funny.'
(a)
7.
FILL IN THE BLANKS QUESTION
30 sec • 1 pt
Based on the picture, answer with either HAPPY or NOT HAPPY:
(a)
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