Chpt 5: Communicating Orally, Business & Office Technology

An effective speaker

• shows interest in the topic being discussed

• does not need to think about what he or she is trying to accomplish

• uses many slang words

• none of the above

An electronic whiteboard

• cannot send notes to a printer

• allows you to capture the notes or images you create on the board in digital form

• does not allow you to save notes to a computer file

• all of the above

As part of an effective listening strategy, you should learn to

• focus your attention on the speaker

• mentally summarize and review what is being said

• take notes and ask questions

• all the above

Body language includes

• facial expressions

• gestures

• posture

• all the above

For which of the following purposes might you prepare a presentation?

• to persuade listeners

• to motivate listeners

• to educate listeners

• all the above

Nonverbal communications

• are commonly called body language

• are not important when giving a presentation

• should agree with the intent of the words you speak

• Both A and C

Presentations are typically to

• Motivate and influence listeners

• Inform and educate listeners

• Tell a story

• Both A and B

Presentations that use electronic slides

• cannot contain images in digital form

• are appropriate for both large and small groups

• cannot make effective use of animation

• all the above

Storyboarding is used for which of the following purposes?

• identifying listener likes and dislikes

• identifying listener biases

• recording and organizing ideas for a presentation

• ll the above

Studies show that we remember about _____________ of what we both hear and see in a presentation.

• 10 percent

• 20 percent

• 50 percent

• 90 percent