Workplace Readiness Skills Assessment Practice

(WRS Assessment Category: "Positive Work Ethic": Comes to work every day on time, is willing to take direction, and is motivated to accomplish the task at hand)

Question:

Carla believes she is more productive when she listens to music at work, but her boss does not allow it. She should:

• try to convince her boss of her point of view.

• put on headphones to listen in private.

• follow company policy

• listen to it anyway since it is good for productivity

(WRS Assessment Category: "Positive Work Ethic": Comes to work every day on time, is willing to take direction, and is motivated to accomplish the task at hand)

Question:

You are working at a graphic design firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get off at 5 p.m. from work, you previously agreed to take a neighbor to an important appointment at 6:30 p.m. What should you do?

• Make other arrangements for your neighbor and stay to finish the project deadline.

• Agree to stay and finish your project without question because work is more important.

• Since you first committed to help your neighbor, tell your coworker you cannot stay and why.

• Reach a compromise and work until 6:00 p.m. and then leave and try to still take your neighbor to the 6:30 p.m. appointment.

(WRS Assessment Category: "Integrity": Abides by workplace policies and laws and demonstrates honesty and reliability)

Question:

Lacy works at a pharmaceutical company with a very strict anti-drug and alcohol policy which states that no alcohol is to be consumed during work hours. Violation of the policy will result in immediate termination. While at lunch today, Lacy observed several coworkers having beer with their meal. Lacy should:

• write an anonymous letter to the company owner.

• tell her immediate supervisor.

• join in with her coworkers but refrain from any alcohol consumption.

• remain quiet since this matter is not her jurisdiction.

(WRS Assessment Category: "Integrity": Abides by workplace policies and laws and demonstrates honesty and reliability)

Question:

Justice told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait?

• resourcefulness

• problem-solving

• reliability

• honesty

(WRS Assessment Category: "Teamwork": Contributes to the success of the team, assists others, and requests help when needed)

Question:

Project tasks have been assigned to individuals. Which action of a team member may hurt the work of the team?

• Having a positive attitude

• Being on time to meetings

• Requesting help when needed

• Not assisting others

(WRS Assessment Category: "Teamwork": Contributes to the success of the team, assists others, and requests help when needed)

Question:

Your plumbing crew is working on a new building project. You are assigned to cut pipe for the job. You notice that a peer employee is having great difficulty carrying a long section of pipe. What is the most appropriate action?

• Help your peer carry the long section of pipe.

• Stay on your job assignment all day.

• Tell someone else to go help this employee who is having trouble.

• Stop cutting long sections of pipe.

(WRS Assessment Category: "Self-representation": Dresses appropriately and uses language and manners suitable for the workplace)

Question:

You must attend an important luncheon for work and dress appropriately. You should wear:

• what you would wear for a night on the town.

• what you would wear to a job interview.

• casual clothing.

• what you would wear to a formal event.

(WRS Assessment Category: "Self-representation": Dresses appropriately and uses language and manners suitable for the workplace)

Question:

We know that how we communicate is often just as important as what we are trying to say. Avoiding using slang in the workplace is an example of understanding the skill of:

• self-representation.

• teamwork

• integrity

• diversity awareness.

(WRS Assessment Category: "Self-representation": Dresses appropriately and uses language and manners suitable for the workplace)

Question:

You have been working on a game design project with your manager who has been repeatedly using inappropriate language which makes you uncomfortable. What should you do?

• Remain calm and report the problem to the human resources department.

• Directly confront the manager about the situation.

• Ask the manager to stop and document the incident

• Join in with the use of the inappropriate language to fit in.

(WRS Assessment Category: "Diversity Awareness": Works well with all customers and coworkers)

Question:

While waiting on customers, you notice an elderly woman looking at new computers. You should

• assume she knows less about computers than the younger customers you serve

• approach her and ask her in a very loud voice: Are you lost ma'am?

• treat her as you would any other customer.

• wait for a coworker to help her.