Chapter 3 Review

If your client becomes agitated, what should you do to stay safe?

• block the door so they cannot leave

• avoid standing too close or over the person

• make continuous eye contact

• use a firm and loud voice

the best way to address a person is

• with endearing terms like "honey" or "dear"

• by their first and last name

• how they want to be addressed

• all of the above

you are assigned to a client who has a hearing impairment. What can you do to communicate well?

• ask them how you can make communication easier

• there is no need to do anything different

• speak normally, but don't look at the individual directly

• speak very loudly

effective communication happens when two people

• agree with one another

• like one another

• answer for one another

• understand one another

how is nonverbal communication different than verbal communication?

• verbal is spoken and nonverbal is written

• there is no real difference

• nonverbal communication doesn't use words

• none of the above

barriers to effective communication include

• letting the other person finish speaking

• background noise

• listening carefully

• being open minded

good listening skills include

• being quiet and paying attention to what the other person is saying

• trying to think of a response when the other person is speaking

• interrupting frequently to ask questions

• guessing what the person wants to say and finishing the sentence for them

when referring to someone with a disability/disease, a good example of person first language is

• our agency serves many diabetics

• diabetics need to be careful about their diet

• all our diabetics need to watch their diet

• our new client is named Mr. Grey; he has diabetes

the communication process involves

• the message

• the sender (speaker) and receiver (listener)

• feedback

• all of the above

when a person has difficulty reading, give them children's books

• true

• false