DSM2504 CHAPTER 1: CRISIS MANAGEMENT

Crisis is...

• situation that threatens orgnisational surival and goals

• avoidable situations that harms organisation

• situations that inevitably destroys an organisation

• situations that helps organisational goals

Which are not crisis management factors:

• Prevention of crisis through warning signs

• Preparation of dealing with crisis

• Revising organisational responses to crisis

• Delegating tasks to employees

A significant number of police officers have been dismissed due to accepting bribery.

Which type of crisis is this?

• Negative Public Perception

• Market Shift

• Financial Problem

• Industrial Relations Problem

The government is facing financial burdens to employ new staff for Royal Malaysian Customs Department.

Which type of crisis is this?

• Negative Public Perception

• Market Shift

• Financial Problem

• Industrial Relations Problem

In determining which crisis could strike, which are not the duties of managers.

• Analysing threats by listing types of crisis

• Predicting through research the potential crisis

• Determining the frequency of occurance of crisis

• Identifying threats that have never occured

Crisis management plan is important because...

• the crisis is visible outside the organisation

• crisis is an internal problem

• the crisis has destoyed the organisation

• the organisation could no longer run business

Student Name and ID