Provide customer information and assistance - Element 1

Provide customer information and assistance - Element 1

1st - 3rd Grade

9 Qs

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Provide customer information and assistance - Element 1

Provide customer information and assistance - Element 1

Assessment

Quiz

Other

1st - 3rd Grade

Practice Problem

Hard

Created by

Damithri Wijekoon

Used 7+ times

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9 questions

Show all answers

1.

OPEN ENDED QUESTION

30 sec • Ungraded

What are possible sources of workplace information

Evaluate responses using AI:

OFF

2.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Who is a customer ?

The reason the company is in business

Someone who gets paid by the company to do a job

Someone who has certain needs and wants them filled

Who works for a company under a contract

3.

MULTIPLE CHOICE QUESTION

30 sec • Ungraded

What is meant by 'customer focussed'

You must try to see your organization through the eyes of the customer

Prioritizing company policy over customer needs

4.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What is meant by 'Wow' factor

Delivering a service to the client

Avoid being the same as other business

Strive to deliver outstanding service

Failing to meet customer needs

5.

FILL IN THE BLANK QUESTION

1 min • 1 pt

70% of customers leave suppliers based on problems related to

6.

OPEN ENDED QUESTION

3 mins • Ungraded

What is meant by 'product knowledge'

Evaluate responses using AI:

OFF

7.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Examples of product knowledge

Opening hours

Salary of the staff

History of the establishment

Awards won by the organization

8.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Ways to share customer information with colleagues

Texting them while they are on leave

Calling them everyday after their shift ends

Creating posters containing new information

Sending emails to team members

9.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Why should you share customer information with colleagues

To force others to do the same

To help keep others up-to-date

To create conflicts between colleagues

To show you are a team player