Provide customer information and assistance - Element 1

What are possible sources of workplace information

Who is a customer ?

• The reason the company is in business

• Someone who gets paid by the company to do a job

• Someone who has certain needs and wants them filled

• Who works for a company under a contract

What is meant by 'customer focussed'

• You must try to see your organization through the eyes of the customer

• Prioritizing company policy over customer needs

What is meant by 'Wow' factor

• Delivering a service to the client

• Avoid being the same as other business

• Strive to deliver outstanding service

• Failing to meet customer needs

70% of customers leave suppliers based on problems related to

What is meant by 'product knowledge'

Examples of product knowledge

• Opening hours

• Salary of the staff

• History of the establishment

• Awards won by the organization

Ways to share customer information with colleagues

• Texting them while they are on leave

• Calling them everyday after their shift ends

• Creating posters containing new information

• Sending emails to team members

Why should you share customer information with colleagues

• To force others to do the same

• To help keep others up-to-date

• To create conflicts between colleagues

• To show you are a team player