Customer First Quiz 2

Pay SS - How do i receive my item after full payment?

• You will receive a pick-up code which you will take to the partner to pick up your item with a valid national ID.

• You will receive a payment code which you will take to the partner to pick up your item with a valid national ID

PaysSS- Will I be charged more if the price of the product increases?

• Yes! Prices may vary for your product

• No! Price is fixed for your product

PaySS: What happens if the shop is unable to give me the product after payment?

• You will be refunded the full sum of the money.

• You will be refunded the sum of the money less 10%

PaySS: Can I cancel an order?

• Yes and you will be refunded your collected payment to your wallet, less a 10% charge

• Yes and you will be refunded your collected payment to your wallet

which one of the following answers is correct to provide as an additional document needed for a tier 2 upgrade?

• Bank statement, Utility Bill, Tenancy agreement, Reference letter from an employer tax clearance certificate.

• Bank statement, constitution, birth certificate, transaction statement and TIN

Is it possible to initiate a reversal on a transaction wrongly done on *110#?

• Yes! the money will be held if available on the recipient account, for a reversal to be done.

• Yes! the money will be held if not available on the recipient account, for a reversal to be done

Can I reset my Vodafone cash Pin myself?

• Yes, you can reset if you have forgotten your Pin and have not set a security question

• Yes, if only you selected and answered a security question

What is the “Reference Code”?

• It’s a unique number for each purchase you make on PaySS, you will use it to track your payments on a particular item

• It’s a unique number for each purchase you make on PaySS, you will use it to pick up your Products.

   

Are there any charges to paying School fees? 

• There are no charges in paying school fees payments to respective schools.

• There are charges in paying school fees payments to respective schools.

Can you pay school fees on behalf of someone using your Vodafone cash wallet?

• No you can’t

• Yes, you can, what you need is the persons student ID and the school the person attend.