TQM MIDTERM EXAM

In 1920’s, he started to conduct studies regarding the total quality management. “the father of scientific management”

Made planning the responsibility of management and production a part of the tasks of workers.

It is resulted in the use of statistical methods in the control of quality, which led to the concepts of control charts and statistical process control that are now part of the fundamental aspects of the total quality approach.

It began a trend toward moving quality control away from the traditional after-the-fact approach and toward inserting it throughout the design and production processes. However, for the most part, quality control in the 1950s and 1960s involved inspections that resulted in nothing more than cutting out bad parts.

Employees followed order by supervisors and managers. It was the labor not the brain they wanted. Expected one improvement per employee per year. Organization thinks traditional views focus on short term profits.

Employees are empowered to think and make recommendation for continual improvement. Expected make at least ten or more improvements per employee per year. Organizations think quality views focus on long term profit.

Total quality organizations have a comprehensive strategic plan that contains at least the following elements: vision, mission, broad objectives, and activities that must be completed to accomplish the broad objectives. The strategic plan of a total quality organization is designed to give it a sustainable competitive advantage in the marketplace.

In a total quality setting, the customer is the driver. This point applies to both internal and external customers.

In a total quality organization, internal and external customers define quality. With quality defined, the organization must then become obsessed with meeting or exceeding this definition.

Total quality detractors put off by such concepts as employee empowerment sometimes view total quality as nothing more than another name for “soft” management or “people” management.