What are the best phrases used to set a positive tone during conversation?

• Please don't hesitate...

• Let me check this for you, one moment, please

• Go to our website and find out

• No I can't do that

What should you do if you reply late?

• Just Reply

• Reply and Apologize

• Just Apologize

• Ignore

You are introduced to a new colleague. Which sentence is clearly wrong?

• Hello, I have heard so much about you.

• How do you do?

• It is a pleasure to meet you.

• Hello, how are you?

When do you need to use etiquette?

• When you are on your cell phone

• When you send emails

• When you are posting online

• When you are sending message in any group

You Should End The Conversation When Someone Says, "Good bye"

• True

• False

Can you use inappropriate words during a formal chat ?

• Yes

• No

Can we use all Capital or All Upper case words during any Group chat.

• True

• False

What are the basic rules of chat interaction?

• Being strict

• Keep the chat serious

• Provide a proper introduction

The chat abbreviation "brb" stands for:

• Be Right Back

• Boring, Really Boring

• Been Really Busy

• Better Run, Bye

When introducing people to each other, which of the following is the correct method?

• A woman is introduced to a man.

• An older person is introduced to a younger person.

• A more important person is introduced to a less important person.

• A younger person is introduced to an older person.