Sarang Quiz

What  if   cx  has  a  Language Barrier  , which Team would  you transfer the call too?

• White

• Black

• Orange

• Shainy’s  Extension because she knows  11 languages

How much do we charge customers  for  payment Processing fees in regards to  VISA/MASTERCARD?

• 0.27 %  

• 0.36 %   

• 0.50 % 

• 0.29 %

Winter  Energy  Concessions  in VIC  are only applicable  during :  1^st  of   June to  31^st october ?

• True

• False

Energy Australia  do not charge Paper bill fees for  which  State ?

• VIC

• NSW

• SA  

• QLD

what is Heike’s favorite  Morning Drink ?

• Vanilla chai latte 

• Almond  Chai Latte with Chai Powder on Top ( extra hot

• Skinny chai latte , extra hot

• Decaf Skinny Latte with Almond Milk

Can we confirm DOB with a cx  in case they  get the  Password  incorrect if they have a password on the account ?

• Yes

• No

we need to confirm only 3 points of  ID check for a  Fully Authorized Person?

• True

• False

what  does   EAPA  stand for  Vouchers  in NSW ?

• Energy Assistance Payment  Authority

• Energy Accounts Payment Assistance

• Energy  Accounts Partner Assistance

• Equal Assistance Product Association

Who is exempt from  late payment fees?

• Vikings  fan

• Spartan Supporter

• Diners Card club member

• Concession card  holder