Week 1 - FNOL training

An example of a loss that would be covered by Comprehensive coverage is:

• Collision with another vehicle

• Hitting a tree

• Vandalism

• Hit and run in a parking lot

As per the OAP Statutory Conditions, this is an example of a Material Change in Risk:

• Client's vehicle rated for pleasure, but is also being used for food delivery

• Client's driver's license is expired or suspended

• Client receives a DUI charge

• Client's vehicle is deemed a total loss after inspected by an appraiser

I have interest in the property side of claims specifically because of my background in construction. Who would I talk to if I wanted to work towards gaining that skill set and reaching that profile?

• Claim Specialist

• Our president - Guy Cormier

• Queens of Desjardins - Monica & Laura

• Section Manager

Client has full coverage (including Collision and Comprehensive) on their Auto Policy, and has taken a rental vehicle to use while their described vehicle is in the shop for repairs. If there is loss or damage to the rental vehicle, which section of the policy would respond?

• Section 1

• Section 2

• Section 3

• Section 4

You have a claim where our client has rear-ended a third party driver. Where would our client get rental coverage?

• Endorsement 27

• Section 6 - DCPD

• Endorsement 20

• Endorsement 35

When a client calls to report a new claim, I start by:

• Asking if they are okay, and reassure that I am here to help

• Asking for their policy number, and what day the loss happened

• Advising them that the call is being recorded

• Advising how long the call is expected to take

When do you open BI on a claim?

• Our client's passenger is injured

• Client had their dog in the vehicle and the dog was injured

• Client has damaged contents that were inside the vehicle

• Third party is injured and our client is partially or fully at fault

When do you open an Accident Benefits (AB) claim?

• When our client is at fault and injured

• When our client is not at fault and injured

• When the client's passenger has injuries

• All of the above

You can use abbreviations in the free statement.

• True

• False

The free statement can be recorded in point form.

• True

• False