STE Exam Revision

STE Exam Revision

12th Grade

40 Qs

quiz-placeholder

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STE Exam Revision

STE Exam Revision

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Quiz

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12th Grade

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Created by

Michelle C

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40 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

How can a sales representative be able to identify an amiable customer?

The customer emphasizes on facts

The customer tends to be enthusiatic

The customer has good listening skills

The customer does not ask personal questions

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The following are sources of prospecting EXCEPT

referrals

loyal customers

digital marketing

pleasing customers

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which department provides after-sales support to customers with regards to the company's products and services?

Operations

Human Resources

Business Development

Marketing Communication

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The primary objective of a sales professional is to

understand pricing strategies

generate sales for the company

learn how to speak to customers

monitor sales and market trends within specific industries

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Mandy is always positive and happy about receiving suggestions and new sales ideas from customer. Which of the six basic points of effective sales communication does she have?

Assertiveness

Authenticity

Clarity

Open-mindedness

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is an example of a positive body language?

Crossed arms

Hands in the pocket

Maintain eye contact

Leaning against the wall when talking

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which one of the following is NOT a feature of a plastic water bottle?

Economical

Translucent

Blue in colour

High density polyethylene

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