CRM INTRO

There is a famous saying - "Customer is the ____"

Are all customers Kings?

• Yes

• No

Do companies have best customers and worst customers?

• Yes

• No

Do you think you should collect data about your customers?

• Yes

• No

CRM is a ________

• Hardware

• Software

• Human

• None

CRM is simply a _______

• register

• database

• hardware

• tool

Which of the following organizational function does CRM primarily relate to?

• Human Resource Management

• Marketing

• Logistic

• Finance

CRM helps a business in _____

• decision making

• operations

• both of them

• none of them

Google, and name one example of CRM.

Who should CRM in an organization?

• Low Level Managers

• Middle Level Managers

• Top Level Managers

• All of the Above