ServiceNow - Week 15

What concept in ServiceNow is used to bundle a list of catalog items?

• Catalog Bundle

• Guide

• Order Guide

Once a catalog item is submitted, what are the various types of records generated to fulfil a request? Select all that apply.

• Incident

• Request

• Requested Item

• Catalog Tasks

What is a modular unit of variables that can be shared between catalog items?

• Categories

• Workflow

• Variable Set

What is the service catalog request items table name?

• sc_task

• sc_request

• sc_cat_item

• sc_req_item

What are the Service Catalog Workflow Stages? Select all that apply.

• New

• Completed

• Waiting for approval

• Fulfilment

• Delivery

The repository of process & technology information describing how an organisation works and how to do things is called a...

• Knowledge Base

• Knowledge Category

• Knowledge Article