ServiceNow - Week 15
Authored by Tim Hatherley-Greene
Computers, Professional Development
Professional Development
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6 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What concept in ServiceNow is used to bundle a list of catalog items?
Catalog Bundle
Guide
Order Guide
2.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
Once a catalog item is submitted, what are the various types of records generated to fulfil a request? Select all that apply.
Incident
Request
Requested Item
Catalog Tasks
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What is a modular unit of variables that can be shared between catalog items?
Categories
Workflow
Variable Set
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What is the service catalog request items table name?
sc_task
sc_request
sc_cat_item
sc_req_item
5.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
What are the Service Catalog Workflow Stages? Select all that apply.
New
Completed
Waiting for approval
Fulfilment
Delivery
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
The repository of process & technology information describing how an organisation works and how to do things is called a...
Knowledge Base
Knowledge Category
Knowledge Article
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