Knowledge Check 2- DP AND ZT

Where can we locate the DP log ins?

• Summary of Booked accounts

• PSP Master Tracker

• Dialpad

How many DP log ins do we have?

• 10

• 25

• 9

• 18

True or False. We can listen to our calls on DP.

• True

• False

What DP log ins are for Dispatchers only?

• DP 9 and 10

• DP 8 and 9

• DP 7 and 8

• All DPs

Where in ZT can we view the OC tech/plumbers?

• FAQ

• Plan B

• Scheduling Board

• On-call schedule

Where can we locate the ZTs of each client?

• Summary of Booked accounts

• PSP BOOKED Master Tracker

• Dialpad

Customer is shopping around. And they just want to know about the services that we offer. What type of call is this?

• General Message

• Sales Estimate

• Message to the office

• Disconnected call

What do we do if there's no tree pop-up?

• Offer a call back

• End the call

• Pull up the correct tree manually

What should we always do before logging out of DP?

• Completely click log out.

• Clear your name, Make sure to Un-DND all accounts, tick the general DND button and log out.

• Tick the general DND button and log out.

• Clear your name, Make sure to Un-DND all accounts and log out.

In what part of the Zing tree does the ASK principle come in?

• Customer information

• Customer concern

• Customer's name

• Build value