Praising Skills Quiz

Customer service basic rules include all of these EXCEPT

• Smile

• Praise

• Be humble

• Be happy

Why we praise our customer?

• Gain more sales

• Achieve our target

• Want customer to bring home a smile

What is the effect of positive words towards the rice?

• Turn to black colour

• Smelly

• Remains in white colour

• Got fungus

What is the effect of negative words towards the rice?

• Turn to black colour

• Good smell

• Remains in white colour

• No fungus at all

How can we apply the praising skills as our habit? Which the following answer is NOT TRUE?

• Theme set (Appearance)

• Can do some competition on how many persons have you praised

• Just say the word

• Write down the praising skill in note book

The following answers are the way we can apply the praising skills EXCEPT

• Start internally

• Practice

• Make it as habit

• Set as next year to start to praise

What method can we use to praise?

• WMQ method

• WPQ method

• APQ method

• WPO method

Which of the following is the method of praising skills?

• Question

• Why

• What

• How

What is the stand of WPQ?

• Who, Particular, Question

• Why, People, Question

• What, Particular, Question

You have to be observant in order to praise people.

• False

• True