Customer Feedback techniques

Customer Feedback techniques

7th Grade

15 Qs

quiz-placeholder

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Customer Feedback techniques

Customer Feedback techniques

Assessment

Quiz

Business

7th Grade

Practice Problem

Medium

Created by

Shahema [Failsworth]

Used 7+ times

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15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How do customers vary?

What they like to buy

The amount of money they are willing to spend

How they look

How they speak

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why are Customer Feedback techniques useful for new start up Businesses?

If products do not sell, Businesses need to dump these

If things are not going well for a Business, these techniques can tell why

To make profit

To help with Break even

3.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Pick 2 Customer Feedback techniques

Customer comment cards

Observation

Online Surveys

Focus Group

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

What Customer feedback has been used?

Online Diary

Social Media

Online Survey

Customer comment cards

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

What type of Customer feedback technique has been used?

Online Diary

Social media

Comments made to staff members

Email contact forms

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of these is a drawback of using social media to communicate with customers?

It is expensive

It is time consuming

Negative reviews could be seen by lots of people

Bias answers

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Define Online Survey

A conversation you have with a customer over the telephone

Leaving comments for staff in a comment box

Reviewing pages online

A structured questionnaire that your target audience completes

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