Tense!

The customer -------- angry

• get

• is get

• gets

• getting

The interviewer -------- very friendly.

• are

• is be

• is

• were

The customer --------- to the agent.

• never listens

• listens never

• never listene

• listen never

The technician--------- his phone in the morning.

• answer

• is answer

• answers

• answering

The CSR ---------- the tracking number

• dont have

• is not have

• does not have

• does not has

The team member __________ apply feedback

• is not

• does not

• has not

• do not