RoW PoP Quiz 2

What does 'Part in WE' means?

• It means parts already in inbound area.

• It means parts already in outbound area

• It means parts already in picking process

• It means document need to submit from supplier to 'quality' department before part can be approved to release from GLC

Answer explanation

WE is a Grman abbreviation for 'Wareneingang". It means inbound area.

What does it means if CPM were to put in comment 'parts in VVP'?

• It means parts in outbound area, ready to ship out

• It means parts have been supplied but still need to be pre-packed either in GLC or at an external provider

• It means this part is in critical supply stage, only VVIP customer will get allocated

• It means parts will be in pre-packaging stage after quality check approved

Answer explanation

VVP is a German abbreviation. It stands for 'Vorverpackung', means pre-packing.

Parts have been supplied but still need to be pre-packed either in GLC or at external provider.

When requesting buyback from RLCS, whom shall you send the email to, and whom shall be in the c.c. email loop?

• Send to: RLCS CS Team

  c.c.: RLCS KAM Team, own support team mbox, line manager, GM, market's PIC.

• Send to: RLCS CS Team

  c.c.: RLCS KAM Team & line manager

• Send to: RLCS KAM Team

  c.c.: RLCS CS Team, Tracey, Candy, Priscilla, Choy Yin, Casendra, Holger

• Send to: Mbox-006 RLCS Support team

  c.c. RCLS CS and KAM team

Answer explanation

If you need to further clarify with team on who else to cc., please discuss so.

Which of the following area are possible for adhoc buyback?

• 1. German LCs and Retailers

  2. European LCs and Retailers

  3. North American PDCs including Toronto

  4. RLCS

  5. RLCD

• 1. German LCs and Retailers

  2. European LCs and Retailers

  3. North American PDCs including Toronto

  4. RLCS

  5. RLCD

  6. Turkey

• 1. German LCs and Retailers

  2. European LCs and Retailers

  3. North American PDCs including Toronto

  4. RLCS

  5. RLCD

  6. American/Canadian Retail

• 1. German LCs and Retailers

  2. European LCs and Retailers

  3. North American PDCs including Toronto

  4. RLCS

  5. RLCD

  6. Greece

• 1. GLC

  2. RLCS

  3. RLCD

  2. Greece

  3. Russia

  4. China

  5. American / Canada retail

If you have a case with TPOP part, can you further escalate to CAC if the CDD is not due to yet, but customer already follow up aggressively?

• Yes course, customer shall be given the highest priority

• No, cannot lah!

• Yes but only General Manager can bring forward the case to CAC

• Case by case basis

Answer explanation

For TPOP part, we can only involve CPM if CDD surpassed. Details pls refers to QRG.

^{“CAC has clearly mentioned that TPOP parts are produced specifically for the escalated car, and therefore cannot be escalated or accelerated. Unfortunately, for TPOP part we do not have further influence on this from our end"}

In PRIMUS, 'Hint Handling' module, if system show status as 'V', what does that mean?

• It means the part is still 'active'

• It means the part is 'hidden from viewing'

• It means the part is 'obsolete'

• It means the part is 'visually available'

What is the short cut key for clipboard paste function?

• Ctrl + V

• Shift + V

• Win + V

• Alt + V

What is Process Partner Information (PPI)?

• General update via email of all Part No.'s supplier situation

• Email update related parts that has management attention and all effort is being done to clear the bottleneck situation.

• Email update regarding the latest process of GLC and RLCS on how they handle backorder

• Email update to all stakeholder including dealer regarding the critical part's supply situation

Can you forward the PPI email to external recipient (e.g. Dealer or your friend, or whoever's email address is not @mercedes-benz.com ?)

• Yes of course, its just some general information that can share with anyone

• No, it should be treated strictly Private and Confidential

• Yes but with must put disclaimer that information is 'highly confidential'