Cuestionario UD8 Apdo 3
Quiz
•
Business
•
University
•
Practice Problem
•
Easy
Paqui García
Used 3+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
1.¿Cuáles son las dos perspectivas con la que podemos analizar la calidad de un servicio posventa?
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
2- ¿El servicio posventa tiene como actuaciones de control a..?
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
3. ¿El manual de procedimientos se compone por..?
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
4. Cuando un cliente acude a un servicio posventa decide sentirse:
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
5.La calidad se define…
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
6. ¿En la planificación del servicio posventa qué características deben estar presentes?
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
7. La calidad externa…
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