SM (CASHIER TRAINING)

How many IDs are allowed to authorize the cashier to do Void Item?

Berapakah bilangan ID yang dibenarkan untuk memberi kuasa kepada juruwang untuk melakukan Void Item?

• 1

• 3

• 5

• 7

Answer explanation

SM, CC, ACC, CSV and MOD ID are the only IDs that be allowed to scan.

SM, CC, ACC, CSV dan ID MOD ialah ID yang dibenarkan untuk mengimbas.

How much cash float needed for cash-in process?

Berapakah jumlah Cash Float yang diperlukan untuk proses Cash In?

• RM200

• RM300

• RM400

• RM500

How many payment methods can be done at the cashier's counter?

Berapa banyak kaedah pembayaran boleh dilakukan di kaunter juruwang?

• 1

• 2

• 3

• 4

Answer explanation

Cash, e-Wallet, payWave/ PIN and Gift Voucher/ Member Card Voucher/ Coupon

The following are payment methods at the cashier's counter EXCEPT:

Berikut adalah kaedah pembayaran di kaunter juruwang KECUALI:

• DuitNow

• Cash/ Tunai

• e-Wallet

• PIN

What do you need to say after payment transaction with the customer are complete?

Apakah yang perlu anda katakan selepas transaksi pembayaran dengan pelanggan selesai?

• Thank You, Come Again

• Keep quite/

• Goodbye

Answer explanation

Make sure the words are really polite and customer-friendly as much as possible.

Pastikan untuk berinteraksi secara sopan dan mesra pelanggan sebaik mungkin.

Which banknotes should be checked on Money Detector?

Wang kertas manakah yang perlu disemak pada Money Detector?

• RM 1

• RM 5

• RM 10

• RM 50

Below are the type of money that cashier connot accept when dealing with cash transaction EXCEPT:

Di bawah ialah jenis wang yang tidak boleh diterima oleh juruwang semasa berurusan dengan transaksi tunai KECUALI:

• Patched money/ Duit tampal

• Scribbled money/ Duit conteng

• Good-condition money/ Duit yang berkeadaan baik

• Torn money/ Duit koyak

Answer explanation

Scribbled, torn and patched money will effect the acceptance of money during deposit process in cashier room.

Wang yang diconteng, koyak dan ditampal akan memberi kesan kepada penerimaan wang semasa proses deposit di bilik juruwang.

Customer Copy Receipt will come out first after processing the transaction by using payWave/ PIN.

Customer Copy Receipt akan keluar dahulu selepas memproses transaksi menggunakan payWave/ PIN.

• TRUE

• FALSE

Answer explanation

Merchant Copy Receipt will come out first before the Customer Copy Receipt.

Merchant Copy Receipt akan keluar dahulu sebelum Customer Copy Receipt

What should be done if the payWave transaction is exceed RM250?

Apakah yang perlu dilakukan sekiranya transaksi payWave melebihi RM250?

• Decline the transaction/ Batalkan transaksi

• Change payment method/ Tukar cara pembayaran

• Suspend the transaction/ Tangguhkan transaksi

• Redo the transaction/ Ulang transaksi

Based on the picture what is the best situation that can be explained?

Berdasarkan gambar apakah situasi terbaik yang boleh dijelaskan?

• Wrong barcode item/ Salah barkod

• Staff prohibited item/ Barang larangan staf

• Syndicate item/ Barang sindiket

• Staff purchased item/ Barang belian staf

Answer explanation

Sometimes customer also put syndicate item between the trays of egg. Please be extra cautious if customer buy trays of egg in bulk.

Kadang-kadang pelanggan juga meletakkan barang sindiket di antara papan telur. Sila lebih berhati-hati jika pelanggan membeli dulang telur secara pukal.