SSB201 - Chapter 2

“A system of symbols, words, and/or gestures used to communicate meaning” is called________.

• Code

• Communication

• Language

• Interaction

Semantic triangle includes:

• Thought, Subject/object, Word

• Member, Leader, Power

• Empathize, Subject/object, Action

………….. refer to the intentional content, both verbal and nonverbal. These are the words or ways you choose to express yourself and communicate your message.

• Primary messages

• Secondary messages

• Auxiliary messages

• Report

…………….. refer to the unintentional content, both verbal and nonverbal. Your audience will form impressions of your intentional messages, both negative and positive, over which you have no control.

• Primary messages

• Secondary messages

• Auxiliary messages

• Report

………….. refer to the intentional and unintentional ways a primary message is communicated. This may include vocal inflection, gestures and posture, or rate of speech that influence the interpretation or perception of your message.

• Primary messages

• Secondary messages

• Auxiliary messages

• Report

When you create a message, it is often helpful to think of it as having five parts:

• Attention statement; Introduction; Body; Conclusion; Residual message

• Introduction; Body; Conclusion; Bonus; Residual message

• Attention statement; Analyzing situation; Body; Conclusion; Residual message

• Attention statement; Introduction; Body; Analyzing situation; Residual message

The ………………………… as you may guess, is used to capture the attention of your audience. While it may be used anywhere in your message, it is especially useful at the outset.

• attention statement

• introduction

• body

• residual message

In your ……………………… you will make a clear statement your topic; this is also the time to establish a relationship with your audience.

• attention statement

• introduction

• body

• residual message

After the introduction comes ……………………… of your message. Here you will present your message in detail, using any of a variety of organizational structures.

• attention statement

• introduction

• body

• residual message

At the end of the message, your ……………… should provide the audience with a sense of closure by summarizing your main points and relating them to the overall topic.

• attention statement

• introduction

• conclusion

• residual message