CS representative

Customer Services Representatives are

• people who are in charge of a large group of persons

• the front line of support only for customers

• the persons who only give customers information about a product

• the front line of support for clients and customers

Customer Service Representatives help ensure that customers

• are satisfied with products, services and features

• feel comfortable with their lives

• can find the answer to all their problems

• only undertand their products

A call center agent oversees:

• only incoming calls

• troubleshoot problems, provide information, etc

• exclusively researching required information

Another responsibility of a call center agent could be

• hire responsible staff

• processing applications requested by the customers

• resolve customers complaints regarding their jobs

True or false: make the customer feel comfortable and taken care of within the first minute is vital

• True

• False

When offering your help, you don't have to be too pushy, but rather listen to what the customer needs

• False

• True

If you listen to what the customer needs, this will create

• an experience that makes it tough to serve a customer

• a relaxed, welcoming relationship that makes it easy to properly serve a customer

• a relaxed, welcoming relationship that makes it easy to properly work in team

As a CS rep, you must know everything about the products and services your company provides

• True

• False

It’s imperative to know the same as the customer does so you can successfully answer any and all questions

• False

• True

Knowing more than the customer, will help you to make recommendations as needed

• False

• True