Change Chp 5, 6

One of the characteristics of effective organizational visions that Kotter advocated was _____, which means that the vision must embody realistic, attainable goals.

• communicability

• desirability

• flexibility

• feasibility

According to Kotter, Organizational vision must be _____, which means that the vision must appeal to stakeholder interests.

• feasible

• desirable

• flexible

• communicable

In the context of approaches to vision-crafting, the sell approach is used when the chief executive _____.

• wants to see which aspects of the vision find support

• does not deem involvement as important to the process

• is attracted to the vision and wants the staff to adopt it

• needs help to develop the vision

A vision is most likely to fail if it is _____.

• too complex

• too relevant

• too realistic

• too adequate

_____ statements define the reason for the existence of an organization.

• Core value

• Core purpose

• Turnover vision

• Contingency plan

_____ occurs when more new information is provided more quickly than recipients can process.

• Message distortion

• Message ambiguity

• Message perception

• Message overload

Under the communication strategy of _____, employees are showered with a wide variety of information.

• tell and sell

• spray and pray

• underscore and explore

• identify and reply

Under the communication strategy of _____, information that is limited to core organizational issues is quickly provided to staff who are passive recipients.

• tell and sell

• spray and pray

• underscore and explore

• withhold and uphold

Management engages employees in a dialogue about the change process and seeks to identify obstacles and misunderstandings that need to be addressed.

• tell and sell

• spray and pray

• underscore and explore

• identify and reply

A defensive approach is used to detect and respond to employee rumors and innuendos regarding changes.

• tell and sell

• spray and pray

• identify and reply

• withhold and uphold