FT ASSESSMENT

Users are provided with services and then asked to pay the bill at the end of the billing cycle

• Prepaid

• Postpaid

• Proration

• Full pay

Charges are calculated based on the cost per day.

• Palpitation

• Proportion

• Proration

• Procastination

In Bill Arrears Billing, customers use the services in a cycle...

• and pays it within the next cycle.

• and pays it within the cycle.

• and pay it in advance.

• and does not pay at all.

In Bill Current Billing, customers use the services within a cycle and...

• pay it within the next cycle.

• pay it after 2 cycles.

• pay it next time.

• pay it within the same cycle.

Electromagnetic waves are responsible for signal transmission and is measured by

• Frequency

• Redundancy

• Accuracy

• Discrepancy

(More than 1 answer) T-Mobile offers

• cellular services

• devices

• apparel

• accessories

Signature Response: EAR stands for

• Empathy

  Assurance

  Reassurance

• Empathy

  Assurance

  Resolution

• Empathy

  Acknowledgement

  Reassurance

• Excel

  Amaze

  Repeat

Signature Response: ARM stands for

• Acknowledge

  Restate

  Move forward

• Acknowledge

  Reassure

  Move forward

• Assure

  Restate

  Move forward

• Amaze

  Recreate

  Move on

_________ is done by effective probing and visual audit to find a 'right-fit' solution.

• Recap

• Greeting

• Signature Response

• Determining Customer Needs

The use of T-Mobile and Team of Experts in your spiels is called

• Personalization

• Assurance

• Tex-branding

• Signature Response