Account Level

If a customer calls on November 28th and wants to change their due date to the 12th of each month instead of the 25th like it has been, when will the change take effect?

• On the bill due on December 12th

• We will change it retro to November 12th

• On the bill due April 12th, after the first quarter ends

• On the bill due on January 12th

People in which job functions can make edit to the Client Control fields?

• Managers, Back Office, and Corporate Personnel only?

• All employees regardless of level and training

• Agents and CRMs only

• The new guy… let the new guy handle it

Which page is used to provide a cardholder with the exchange rate on a foreign transaction?

• Client Control

• Product Pricing

• Currency Conversion

• Protected Balance

What two pieces of information can be found about a cardholder in the e-consent field?

• DOB and SSN

• Height and Weight

• Their consent to receive electronic communications and the year they enrolled

• Mother’s maiden name and age

Which piece of information will NOT be found in the Product Pricing section?

• Purchase APR%

• Foreign Exchange Rate

• Cash Advance APR%

• Minimum Late Charge Amoun

On which page will you see if a customer is enrolled in a Workout Program?

• Gold’s Gym

• Consumer Rewards

• User Flags

• Special Flags

On which page will you see if a customer has requested not to be called?

• User Flags

• Yellow Pages

• Delinquency

• Protected Balance

How do you know if a Billing Cycle was updated properly?

• Of course it was, I never make mistakes

• A green pop-up box will tell you “Billing Cycle Updated”

• The entire screen will flash green for 15 seconds

• The cardholder will immediately receive a text update