Account Level

Quiz
•
Professional Development
•
Professional Development
•
Easy

Iris Ivania Guzmán Cerón
Used 21+ times
FREE Resource
8 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
If a customer calls on November 28th and wants to change their due date to the 12th of each month instead of the 25th like it has been, when will the change take effect?
On the bill due on December 12th
We will change it retro to November 12th
On the bill due April 12th, after the first quarter ends
On the bill due on January 12th
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
People in which job functions can make edit to the Client Control fields?
Managers, Back Office, and Corporate Personnel only?
All employees regardless of level and training
Agents and CRMs only
The new guy… let the new guy handle it
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which page is used to provide a cardholder with the exchange rate on a foreign transaction?
Client Control
Product Pricing
Currency Conversion
Protected Balance
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What two pieces of information can be found about a cardholder in the e-consent field?
DOB and SSN
Height and Weight
Their consent to receive electronic communications and the year they enrolled
Mother’s maiden name and age
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which piece of information will NOT be found in the Product Pricing section?
Purchase APR%
Foreign Exchange Rate
Cash Advance APR%
Minimum Late Charge Amoun
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
On which page will you see if a customer is enrolled in a Workout Program?
Gold’s Gym
Consumer Rewards
User Flags
Special Flags
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
On which page will you see if a customer has requested not to be called?
User Flags
Yellow Pages
Delinquency
Protected Balance
8.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
How do you know if a Billing Cycle was updated properly?
Of course it was, I never make mistakes
A green pop-up box will tell you “Billing Cycle Updated”
The entire screen will flash green for 15 seconds
The cardholder will immediately receive a text update
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