ORGB1

According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the plant may be termed as a ________.

• A) leader

• B) figurehead

• C) resource allocator

• D) negotiator

Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new product in the market. Her work in the next few weeks involves sharing knowledge about the product with her team members. She will also need to inspire them to reach their sales targets and clarify any doubts about the new product. Which of the following roles is Ortiz playing?

• A) leader

• B) liaison

• C) disseminator

• D) spokesperson

Regina George works as a campaign manager in a not-for-profit organization in Hampshire. For the upcoming campaign against genetic engineering, she is networking with managers who are working on the issue of food safety. Through her network of contacts, she strives to gain information about the stakeholders in the food industry and other lobby groups. Which of the following roles is George most likely to be playing according to Mintzberg's classification of managerial roles?

• A) figurehead

• B) leader

• C) liaison

• D) entrepreneur

The ability to understand, communicate with, motivate, and support other people, both individually and in groups, may be defined as ________.

• A) human skills

• B) technical skills

• C) conceptual skills

• D) cognitive skills

Melissa Woods was recently hired as the campaign manager at an environmental organization. She has a degree in environmental sustainability and possesses substantial knowledge about the issue of global warming. She has the knowledge to lead the public relations team of the organization. However, a few months later, the board of directors of the organization expressed dissatisfaction with Melissa's performance and asked her to resign. Which of the following, if true, best explains this situation?

• A) Melissa had no prior experience in research and development.

• B) Melissa had weak interpersonal and networking skills to run the project.

• C) Melissa focused on the results her team achieved rather than how they achieved those results.

• D) Melissa is not up-to-date about the feasibility of using different modes of renewable energy.

Which of the following best defines organizational behavior?

• A) It involves the study of groups of people coming together for collective bargaining.

• B) It involves the study of what people do in a company and how it affects the company's performance.

• C) It involves analyzing different people in an industry with independent profit-centered motives.

• D) It involves developing exclusively the knowledge of managers and senior-level employees.

Which of the following determinants of behavior does organizational behavior study?

• A) profits

• B) job satisfaction

• C) perks

• D) individuals

The planning function involves defining an organization's goals and establishing an overall strategy for achieving those goals.

• True

• False

Austin Reed is a graduate student helping to organize a study on individual job satisfaction. The study focuses on the top five causes of satisfaction or dissatisfaction on the job. His department is surveying 200 individuals in 100 different types of organizations. Austin is most likely a graduate student in the department of ________.

• A) psychology

• B) anthropology

• C) political science

• D) entomology

Recent studies show ________.

• A) the line between work and non-work is becoming less blurred

• B) most employees are achieving a better work-life balance

• C) money and recognition define career success above all else

• D) attaining a balance between personal life and work is a primary career goal