Verbal communication

1/ Which of the following is not a form of verbal communication?

• Facial expressions

• Face- to- face communication

• Talking over the phone

• Reading

2/ What are the obstructions to verbal communication? (Select all the options that are relevant)

• People talking in the background

• Very loud noises

• Calmness

• Solitude

3. How should verbal communication be ?

• Crisp, clear and confident

• Messy, sloppy, and nervous

• Shaky, terrified, and unable to speak

• Overconfident, cocky, and unaware

   

4/ Which one of these is a form of verbal communication?

• Shaking hands

• Talking Professionally

• Nodding head

• Tapping fingers

5/ Select one method of relaying verbal messages:

• Talking over the phone

• Sleeping

• Giving a presentation

• Email

6/ Communication is always a __________ way process

• One

• Two

• Three

• Four

7/ What is the purpose of verbal communication?

• Verbal communication occurs when you are communicating and you have to covey something that cannot be conveyed without talking.

• Face-to-face meeting

• Being assured of the identity of the person you are talking to

• To establish trustOption 4 

8/ Is verbal communication better than non-verbal?

• Yes, definitely

• Maybe

• Only sometimes

• Both are important in a conversation

9/ What are the rules to be a good listener?

• Stop talking when other's are

• Try and put the talker at ease

• Remove any distraction

• All of the above

  10/   What should you be doing when listening to someone?

• Day dreaming

• Talking

• Paying attention, asking questions, and giving verbal cues

• Walking