Finance Day 2

Where can I cancel a Debit Card?

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What is the level of verification to review a case into Case Tracker (Fiserv)

• Level 1

• Level 2

• Level 2 + Enhanced

• Level 2 + OTP

Which of the following systems do I use to complete a Limit Increase?

• Customer 360

• Fiserv

• As-400

• Oflows

Can an International customer open a $5,000 account online if it is the First Account?

• Yes

• No

How long can take the account opening?

• Up to 2 Weeks

• Up to 5 business days

• Up to 3 calendar days

• Up to 15 business days

What questions do we need to ask to provide Account Opening Status?

• Address

• SSN

• Phone

• Initial Deposit

Where can I reset the IVR Pin?

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Can I use the IVR Enable/Disable option without approval first?

What is the minimum balance to open a CD?

• $10,000.00

• $100.00

• $10.00

• No minimum balance

Tags

CCSS.6.NS.B.3

Will the customer charge for early redemption?