Meet Your Supervisors

How many shifts are our CSS working for?

• 3 + weekends

• 3 + night on weekends

• 2

• 4

• 5

What is the Role of Ryan Buckley ?

• CSS for LATAM

• CSS for Global

• CSE for LATAM

• Complaints Specialist

What are the responsibilities of CSS other than Saving our CSEs :D

• Attendance

• Partner Reward Approval

• Incidents or other technical Issues

• Helping with Confluence

• Payment Issues

Guess the Role of the Individual in CSS Team

• Senior Customer Support Manager including LATAM Support Team

• Customer Support Manager including LATAM Support Team

• No Role in CSS

• Team Leader

How do you check which CSS is online?

• Check CSS online status in slack one by one and pm the one who has online status.

• Asking support or TL

• Check from the Office Timetable

• Chat in the CSS-latam-group and ask the available CSS to pm you

 What information do you need to check in order to create a VPS task?

• Client's Equity

• Client's monitoring account

• Client's trading account

• Client's total deposit

• Client's free margin

What is Ebtesam's nickname?

• Apu

• Zoha

• Sam

• Mona

Which group would you check for Final rejects on Documents?

• css-latam-group

• css-assistance

• PM Support/TL or CSS

• docs-verification-tags group

• exness-support-and-sales

How many years has Fero completed in Exness?

• 2

• 3

• 5

• 6

Name the following people in the image from Left till end

• Susan, Aicha,Dilorom,Zeeshan, Tim,Huy

• Dilorom,Susan,Aicha,Zeeshan,Huy,Tim

• Dilorom,Aicha,Susan,Zeeshan,Huy,Tim

• Dilorom,Susan,Aicha,Huy,Zeeshan,Tim