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Meet Your Supervisors

Authored by Ebtesam Zoha

Other

Professional Development

Used 7+ times

Meet Your Supervisors
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How many shifts are our CSS working for?

3 + weekends

3 + night on weekends

2

4

5

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

What is the Role of Ryan Buckley ?

CSS for LATAM

CSS for Global

CSE for LATAM

Complaints Specialist

3.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What are the responsibilities of CSS other than Saving our CSEs :D

Attendance

Partner Reward Approval

Incidents or other technical Issues

Helping with Confluence

Payment Issues

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Guess the Role of the Individual in CSS Team

Senior Customer Support Manager including LATAM Support Team

Customer Support Manager including LATAM Support Team

No Role in CSS

Team Leader

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How do you check which CSS is online?

Check CSS online status in slack one by one and pm the one who has online status.

Asking support or TL

Check from the Office Timetable

Chat in the CSS-latam-group and ask the available CSS to pm you

6.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

 What information do you need to check in order to create a VPS task?

Client's Equity

Client's monitoring account

Client's trading account

Client's total deposit

Client's free margin

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

What is Ebtesam's nickname?

Apu

Zoha

Sam

Mona

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